FAQs

Question WHICH PAYMENT METHODS DO YOU ACCEPT?

AnswerWe currently accept the following payment methods:

Visa, MasterCard, American Express, PayPal, Discover, Diners Club, JCB y China UnionPay, Apple Pay, Google Pay, Clearpay and Klarna.

Question WHEN WILL MY ORDER SHIP?

Answer

As soon as an order enters our system, it is transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.

For custom Jewelry the making of your talisman will take from 2 to 3 weeks before shipping.

Spain (Mainland & Balearic Islands)

– EXPRESS 24/48H

International

– EXPRESS 4 ordinary days

Question HOW CAN I TRACK MY PACKAGE?

AnswerWhen your order ships, you will receive an email from the shipping company containing the tracking information of your order.

Question WHAT CAN I HAVE ENGRAVED ON A DRACONIS PIECE OF JEWELLERY?

AnswerYour jewel is a blank canvas ready for you to personalize with whatever you wish. Draconis uses traditional hand engraving, so we can do almost anything to any part of the ring.

Question WHAT HAPPENS IF MY SIGNET RING IS THE WRONG FINGER SIZE?

Answer

If the finished signet ring needs a slight size adjustment, within three sizes up or down, we will do this free of charge, if returned to us within 28 days of purchase. In most cases, you can expect this work to be completed within one week.

Please contact us before returning your jewellery for advice. International and Spain customers are responsible for any carriage costs incurred in returning your jewellery.

Question HOW DO I TAKE CARE OF MY PRODUCT?

Answer

For ensure that your garments last longer, we recommend you follow the washing instructions on the label.

For ensure that your Jewelry stays perfect, we recommend you to use the polishing cloth provided from time to time.

925 sterling silver is sensitive to certain chemicals. Therefore, it’s essential to avoid contact with cosmetics, perfumes, bleach, and cleaning agents. In daily life, it is recommended to wear your silver jewelry after applying makeup and perfume to minimise chemical damage to the jewelry.

Question CAN I RETURN/EXCHANGE IT?

Answer

If you are not entirely satisfied with your recent Draconis order, we will gladly accept any non customized items that are in new condition and have not been worn, washed, or altered.

Custom made Jewelry can not be returned or exchanged

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